Field Service Operations Specialist

5 days ago


London, Greater London, United Kingdom Midwich Full time

Midwich is seeking a Field Service Operations Specialist to join its Mi Support UK team. This individual will be responsible for ensuring the smooth operation of our onsite field call-outs and post-sales service contracts.

The successful candidate will have strong technical knowledge and experience in managing complex technical issues. They will also possess excellent organizational and time management skills, enabling them to prioritize tasks and meet deadlines.

In this role, you will work closely with the regional helpdesk to ensure that all technical issues are resolved promptly and efficiently. Your goal will be to achieve outstanding customer satisfaction feedback and exceed service level agreements to meet planned revenues and profitability targets.

Key Responsibilities

  • Work closely with the regional helpdesk
  • Ensure that all technical issues are resolved promptly and efficiently
  • Achieve outstanding customer satisfaction feedback

Requirements

  • Strong technical knowledge and experience
  • Excellent organizational and time management skills
  • Ability to work independently and as part of a team


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