Field Services Specialist

4 hours ago


London, Greater London, United Kingdom idibu Full time
About the Role

We have an exciting opportunity for a Field Services Specialist to join our team at Crossness STW. As a Field Services Specialist, you will be responsible for carrying out field investigations into complex operational problems, making financial decisions within the wastewater network, and identifying proactive solutions to improve efficiency and customer satisfaction.

Job Description:
  • Responsibility for working in compliance with company procedures, including health and safety and street works legislation.
  • Be responsible for making technical decisions on work being carried out, focusing on network and customer impact balanced with cost control.
  • Provide technical support to the Area network Manager and act as the key focal point between control and the field for coordination of operational resources for unplanned work and events.
  • Provide information to integrated planning on required network maintenance, technical support, and improvement to ensure a robust and efficient network.
  • Work with field teams and the customer management function to determine the cause of complex/difficult flow and pressure problems.
  • Contribute to business unit achieving its financial targets.
Salary and Benefits:
  • A competitive salary up to £45,000 per annum depending on skills and experience.
  • An annual leave package of 26 days holiday increasing to 30 with length of service, plus bank holidays.
  • Contributory pension scheme - Defined Contribution - Maximum of 12% employee contribution.
  • Personal Medical Assessments and wider benefits scheme.
What You'll Need:
  • Great communication skills to maintain and improve high-quality customer experience.
  • Knowledge of wastewater network systems is desirable.
  • Good business/stakeholder awareness, cost management experience, innovative approach to problem-solving, and strong team working and influencing skills.
  • Full UK Driving Licence and willingness to travel across south London region.


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