Client Services Professional

2 weeks ago


Greater Manchester, United Kingdom Succeed Recruitment Full time
About the Role:
As a Client Services Concierge at Succeed Recruitment, you will be part of a dynamic and successful team in the travel industry. You will work alongside our client's Customer Service Manager to deliver exceptional customer service, ensuring clients receive the highest level of care across various communication channels.

Key Responsibilities:
  • Respond to customer inquiries before and after bookings via email and live chat.
  • Gain experience in post-booking administration tasks, including invoicing and balance payment collections.
  • Work both independently and as part of a team to deliver outstanding service to customers.
  • Support additional tasks as requested by management to enhance the customer experience.
  • Gain experience in Customer Service within the travel industry and cruise line industry.

Requirements:
  • A genuine interest in helping customers and delivering excellent service.
  • Eagerness to learn and develop knowledge in the travel industry and customer service trends.
  • Enthusiastic and passionate about starting a career in the travel and cruise industry.
  • Basic computer skills and familiarity with Microsoft Office Suite.

Salary: £18,000 - £20,000 per annum, depending on experience.

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