Residential Healthcare Operations Manager

9 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kara Healthcare Full time
Job Overview

We are seeking an experienced Regional Manager to oversee the smooth and efficient delivery of high-quality care across multiple residential healthcare facilities in the North East England region.

This leadership role requires a deep understanding of the residential healthcare sector, strong management skills, and the ability to work collaboratively across teams and departments.

The successful candidate will lead a team of service managers and staff, collaborate with senior leadership, and drive operational excellence while ensuring compliance with healthcare regulations and maintaining the highest standards of patient care.

Key Responsibilities:

  • Leadership & Team Management:
    • Provide leadership and guidance to facility managers and staff across multiple residential healthcare facilities within the assigned region.
    • Set clear performance expectations and goals for facilities, ensuring alignment with the organization's overall mission and objectives.
    • Mentor, coach, and support facility managers to enhance their leadership and operational capabilities.
    • Conduct regular performance evaluations, identify training needs, and facilitate professional development initiatives for facility teams.
  • Operational Management:
    • Oversee day-to-day operations across all facilities, ensuring high-quality care and services are consistently provided to residents.
    • Monitor facility performance, including financials, operational efficiency, patient care quality, and regulatory compliance.
    • Ensure that all facilities are adhering to company policies, healthcare regulations, and industry best practices.
    • Lead regional initiatives to improve operational efficiency, cost-effectiveness, and resident satisfaction.
  • Financial Management:
    • Develop and manage budgets for each facility within the region, ensuring financial targets are met and that facilities operate within allocated budgets.
    • Review financial reports and key performance indicators (KPIs) regularly to identify areas for improvement and take corrective actions.
    • Work closely with the finance department to ensure accurate billing, revenue generation, and the efficient use of resources.
  • Regulatory Compliance & Quality Assurance:
    • Ensure all facilities comply with relevant local, state, and federal regulations, including health and safety standards, licensure, and accreditation requirements.
    • Lead regional audits and inspections to ensure facilities are in compliance with healthcare laws and regulations.
    • Implement quality assurance processes and monitor resident satisfaction levels, addressing any concerns or complaints promptly.
    • Stay updated on industry trends, regulatory changes, and best practices in residential healthcare.
  • Strategic Planning & Growth:
    • Contribute to the development and execution of regional strategic plans to enhance the quality of care and expand the business.
    • Identify opportunities for expansion or new facility openings within the region, working closely with senior leadership and business development teams.
    • Collaborate with marketing teams to promote the company's services and expand its presence within the residential healthcare market.
  • Stakeholder & Community Engagement:
    • Build and maintain relationships with key stakeholders, including healthcare providers, local authorities, and community organizations.
    • Represent the organization in regional healthcare forums, conferences, and networking events.
    • Foster positive relationships with residents, families, and caregivers to ensure excellent service delivery and high satisfaction levels.
  • Health & Safety Oversight:
    • Ensure that health and safety protocols are implemented and adhered to across all facilities, protecting both residents and staff.
    • Lead initiatives to improve infection control, emergency preparedness, and general safety within the facilities.
    • Monitor staff training and compliance related to health and safety standards.
  • Reporting & Documentation:
    • Provide regular reports to senior management on the performance of facilities, financial outcomes, and other key metrics.
    • Maintain comprehensive documentation on operational processes, regulatory compliance, staff performance, and resident care standards.
    • Develop action plans based on audit findings, performance reviews, and resident feedback.

Salary Range: £65,000.00-£75,000.00 per year



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