Bespoke Store Operations Manager

3 weeks ago

London, Greater London, United Kingdom Anya Hindmarch Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Bespoke Store Operations Manager. As a key member of our Bespoke Store team, you will be responsible for ensuring the smooth operation of our bespoke store, including order management, production, and stock management.

Key Responsibilities
  • Order Management:
    • Follow best practice process from point of order, tracking through the liaison with HO, to customer receipt
    • Monitor lead times at each relevant step and flag/resolve if a process step isn't accurately actioned to avoid mistakes/customer delays
    • Escalating any orders that may need extra attention. Keep the Head of Bespoke and Customer Services team up to date with the schedule and flag if extra capacity is needed
    • Maintain an accurate overview of live customer orders at all times
    • Quality follow-up for all customer service matters
    • Weekly catch up with Head of Bespoke and Customer Service team to processes are running smoothly
  • Plates & Production:
    • Putting retail orders into production, managing and overseeing the process from start to finish ensuring the smooth running of scheduling and completion of all orders
    • Create graphic artwork for store orders each morning
    • Match incoming plates to orders and work with Head of Bespoke to assign orders to Embossers
    • Work closely with the production team to know when Made-to-Order Bespoke pieces are coming in for store/web.
    • QC incoming completed orders prior to gift wrapping and dispatch ensuring embossing matches templates
    • Order supplies and tools (foils, typeset, masking tape etc) for the embossers when needed
  • Stock:
    • Check Bespoke stock levels and create stock transfers on SAP
    • Source stock items for customer orders
    • Assist the team with weekly cycle counts and end of year stock counts
    • Responsible for accepting and transferring of stock
    • Oversee Embosser workload in conjunction with Head of Bespoke
    Requirements
    • A proficient user of Word, Outlook, Excel, Photoshop, Illustrator
    • Experience working with SAP and PLM
    • An excellent verbal and written communicator with strong time management skills
    • Strong organisational skills and the ability to juggle tasks and work under pressure
    • Calm with a positive, solution driven attitude and a sense of humour
    Equal Opportunities

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

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