Key Account Growth Manager

3 weeks ago


London, Greater London, United Kingdom Your Talent Solutions Full time

Company Overview


Your Talent Solutions is a recruitment company specialising in projects and programmes that excel at delivering exceptional customer experiences.



About the Role


We are seeking an experienced Customer Experience Manager to join our dynamic team. As a Key Account Growth Manager, you will play a pivotal role in driving customer loyalty, improving engagement, and leveraging data to enhance our CRM strategy.



The Challenge


Our client is a luxury brand committed to delivering outstanding customer experiences. They require an expert who can develop and execute a world-class CRM strategy that aligns with their values and growth objectives.



Your Responsibilities



  • Cross-Functional Collaboration: Work closely with sales, marketing, and digital teams to ensure CRM objectives are integrated across all customer touchpoints.
  • Data-Driven Insights: Analyse customer data to create tailored communication strategies, enhancing customer satisfaction and loyalty.
  • Email Marketing Optimisation: Collaborate with the digital team to optimise email campaigns, targeting specific customer segments and aligning messaging with customer profiles.
  • Reporting and Analysis: Provide regular reports on customer insights, sales performance, and geo-location trends to guide business decisions.
  • Training and Support: Offer ongoing training and support to sales teams, ensuring effective use of CRM tools to maximise potential.


About You


You have a proven track record in CRM strategy, customer insights, and email marketing. Your excellent communication and collaboration skills enable you to work seamlessly across multiple teams. A passion for customer experience and continuous improvement drives your success.



The Company


We offer a competitive salary ranging from £35,000 to £45,000 per annum, commensurate with experience, as well as opportunities for career growth within the luxury goods industry.



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