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Sales Director

2 months ago


Cheltenham, Gloucestershire, United Kingdom JGA Recruitment Group Full time
Job Title: Sales Manager - Luxury Travel

Job Summary:

JGA Recruitment Group is seeking a seasoned Sales Manager to lead a high-performing sales team in the luxury travel industry. As a key member of our team, you will be responsible for cultivating a collaborative and competitive environment that fosters high performance, recognizing and rewarding top performers, and implementing innovative incentives and team-building activities to maintain high motivation levels.

Key Responsibilities:

  • Team Leadership and Motivation: Set ambitious yet achievable targets aligned with business goals, cultivate a collaborative and competitive environment, and recognize and reward top performers.
  • Tailored Coaching and Development: Use situational leadership to customize your approach to each team member's needs, conduct regular call listening and structured one-on-ones to enhance team performance, and foster a culture of continuous learning and development within the team.
  • Resource and Capacity Management: Proactively manage team resources, considering factors like holidays and training to ensure sufficient staffing, and continuously assess team capacity to distribute inquiries effectively, avoiding overload.
  • Client Experience and Operational Excellence: Embed a culture where exceeding client expectations and going the extra mile is standard, collaborate with sales coordinators and operations to ensure timely invoice delivery and a smooth client experience, and handle operational and emergency situations, including out-of-hours work if necessary.
  • Cross-Departmental Collaboration: Engage proactively with other managers to promote knowledge sharing and best practices, and work closely with Regional Product Managers/Executives on commercial and marketing initiatives, ensuring alignment with team goals.

Requirements:

  • Demonstrated history of exceeding sales targets and delivering outstanding customer service.
  • Experience in sales team leadership or management is highly desirable.
  • Passion for the travel industry and a strong understanding of the area of specialization.
  • Confident communicator who excels under pressure and maintains composure in challenging situations.
  • Positive, energetic, and outgoing personality with the ability to lead and inspire others.
  • Proven track record in travel sales with a solid understanding of commercial aspects.
  • Strong alignment with the company's strategy and motivation to achieve results through the team.
  • Excellent customer service skills, with a commitment to exceeding client expectations.

About JGA Recruitment Group:

JGA Recruitment Group is a specialist payroll, HR & Marketing recruitment agency and recruitment business. We are committed to equality of opportunity for all applications and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.