Sales Operations Director
2 weeks ago
Vacancy Name: Sales Operations Manager (Maternity Cover)
Vacancy No: VN138
Employment Type: Temporary
Location City: London
Reporting to: Business Director, Europe Sales Management
Working hours: Monday to Friday, 10.00am to 6.00pm (additional hours as required)
Description:
Main Responsibilities- Oversee the management of the Views app.
- Work closely with HR to manage account deactivation and creation.
- Monitor collection updates to ensure information is current and works are published to the app before openings and events.
- Manage desk allocations and office space bookings for the London sales team using the deskbird app.
- Participate in Sales, Finance, Registrar and HR meetings as required.
- Serve as a Sales business liaison to the project management office, focusing on Sales processes and digital transformation.
- Handle ad hoc projects.
- Oversee day-to-day management of Sales administration team.
- Input into and manage yearly objective settings in line with relevant Directors' objectives.
- Manage yearly review process and communication regarding final assessments and bonus pay out.
- Organise biweekly 1:1 catch-ups with the admin team to track and address workload and priorities.
- Organise quarterly check-ins with relevant selling teams to check admin performance.
- Arrange and conduct 6-monthly performance reviews to create and track progress against objectives.
- Lead recruitment of new starters including reviewing CVs, interviewing, providing training, and successful onboarding.
- Manage departures from the team ensuring handovers are completed.
- Manage holiday and sickness absences within the team.
- Organise and oversee a mentorship structure within the sales administrator team.
- Chair weekly London sales admin meetings and provide feedback to senior management.
- Chair monthly global admin meetings and organise summer training and refresher sessions.
- Address issues related to the London admin team's processes, escalating unresolved issues to department heads.
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