Head of Member Experience

3 days ago


London, Greater London, United Kingdom Insignia Group of Companies Full time

About the Role

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We are seeking a highly skilled Head of Lifestyle Services to join our team. As the primary point of contact for members, you will be responsible for delivering exceptional experiences through the management of our Concierge services and travel department.

The ideal candidate will have a strong track record in luxury hospitality, excellent communication skills, and the ability to build strong relationships with colleagues and clients.

Key Responsibilities:

  • Develop and implement strategies to enhance member experience.
  • Manage the Concierge services and travel department.
  • Train and develop staff to meet Insignia standards.
  • Monitor and review department performance.
  • Ensure compliance with company policies and procedures.

Requirements:

  • At least 8 years' experience in a similar role.
  • Fluency in English and additional European languages.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to work effectively in a team environment.

Salary: £90,000 per annum



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