Social Housing Liaison Coordinator
17 hours ago
Mears Group is a Disability Confident employer, recognising our people as our greatest asset. We're seeking a Resident Liaison Officer to join our SHDF retrofit programme, working closely with local teams to provide excellent service and support to the community.
About the Role
You will be responsible for providing a front-line professional service to all customers, proactively delivering a positive face-to-face experience. This includes handling multiple tasks in a high-volume environment, coordinating customer operational tasks, and ensuring timely appointments. Your goal will be to foster positive relationships between Mears and customers, encouraging open communication and effective issue resolution.
Key Responsibilities
- Provide exceptional customer service, ensuring a positive experience through proactive communication and issue resolution
- Coordinate and deliver customer operational tasks, including appointment scheduling and communication materials
- Develop and maintain strong relationships with customers, promoting open communication and trust
Requirements
- 2+ years of experience in customer-facing roles, preferably in social housing or facilities maintenance
- Proven ability to handle multiple tasks in a fast-paced environment, prioritizing deadlines and responsibilities
- Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability
What We Offer
- Competitive salary up to £28,917 per annum
- 25 days annual leave plus bank holidays
- Company Van and Fuel Card
- Uniform and other benefits
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