Front of House Liaison Officer

1 week ago


Grays, Thurrock, United Kingdom Bannatyne Full time

Job Description

We are seeking a highly motivated and friendly individual to join our team as a Front of House Assistant at Bannatyne.

This is an excellent opportunity for someone looking to start their career in the hospitality industry, with full training provided.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional customer service.

About the Role

As a Front of House Assistant, you will be the first point of contact for our guests and will be responsible for ensuring they receive a warm welcome and have a memorable experience.

You will be working closely with our reception team to ensure that all guests are checked in and out efficiently, and that any queries or issues are dealt with promptly and professionally.

Key Responsibilities:

  • To provide exceptional customer service to all guests, responding to their needs and concerns in a professional and courteous manner.
  • To work closely with the reception team to ensure efficient check-in and check-out procedures.
  • To maintain accurate records of guest arrivals and departures.
  • To assist with the promotion of spa services, special offers, and retail products.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • A passion for delivering exceptional customer service.
  • Basic computer skills and ability to learn new systems quickly.

Salary Information

The salary for this role is approximately £23,000 per year, based on a 40-hour week at £11.64 per hour.

Additional Benefits

In addition to the above benefits, we also offer:

  • 28 days annual leave, increasing with tenure.
  • Flexible schedule, including weekends and holidays.
  • Free gym membership.
  • Complimentary gym membership for another person after 2 years' service.
  • Discounted spa treatments and products.
  • Career and personal development training.
  • Mental health and wellbeing support.

Why Work with Us?

At Bannatyne, we pride ourselves on providing a supportive and inclusive work environment, where our employees can thrive and reach their full potential.

We offer a range of benefits to our employees, including flexible working hours, opportunities for career advancement, and access to training and development programs.



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