Multilingual Support Associate – Coventry
2 weeks ago
Job Title: Multilingual Support Associate – Coventry
Job Summary:
We are seeking a highly motivated and detail-oriented Multilingual Support Associate to join our team at the United Kingdom Education Centre. As a key member of our international student services team, you will be responsible for providing exceptional support to our students, promoting international education, and contributing to the achievement of our recruitment targets.
Key Responsibilities:
- Assist in the recruitment of international students, working closely with the sales team to achieve targets.
- Provide high-quality after-sales consultation and customer service, ensuring a positive experience for our students.
- Process student applications, including assisting students with application forms, forwarding documents to universities, tracking progress, and updating student files in our database.
- Liaise with universities and students to track applications, arrange interviews, and respond to general or specific enquiries.
- Support the recruitment of international students and contribute to the achievement of our targets.
- Participate in regular company training, deliver information sessions at team meetings, and attend university information sessions and familiarisation trips as required.
- Maintain effective communication with colleagues and keep the centre manager informed of application statuses or issues.
Requirements:
- A university degree in any discipline.
- Excellent written and verbal communication skills in English and Mandarin.
- Excellent customer service and communication skills.
- Responsibility, maturity, organisation, and honesty.
- A commitment to teamwork, with the ability to work independently with minimal supervision.
- Ability to meet targets and deadlines, with a willingness to work under pressure.
- Demonstrated initiative to develop and improve services.
- Permission to work in the UK by the start of employment.
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