Administrative Support Officer
5 days ago
About the Role
We are seeking an enthusiastic and motivated part-time administrator to join our dynamic administration team based in South Cambridgeshire Hall, Cambourne Business Park, Cambourne.
This role is within the Older Peoples Mental Health team and will involve supporting the Nurses, Clinicians and Psychiatrists. The admin team strives to provide a professional and competent service, as well as excellent customer care to patients, families and colleagues.
The post holder will be responsible for providing efficient, effective and timely administrative support for the Mental Health Team. This will include liaison with external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.
Main Responsibilities
- Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
- Provide administrative support clinical staff including consultant psychiatrists.
About Us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
We look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
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