Sales and Customer Service Associate

10 hours ago


Chelmsford, Essex, United Kingdom Mountain Warehouse Full time

About the Role


We are looking for an exceptional Sales and Customer Service Associate to join our team at our new store opening. As a Sales Assistant, you will be the first point of contact for our customers, providing a great shopping experience and promoting our brand.



Your Key Responsibilities



  • Deliver excellent customer service, ensuring customer satisfaction and loyalty
  • Replenish store stock, maintain visual standards, and perform housekeeping tasks
  • Develop and share product knowledge, becoming a brand ambassador for Mountain Warehouse
  • Work collaboratively as part of the store team to achieve sales targets and store objectives


About You


We are seeking someone with a passion for selling and excellent communication skills. You should be enthusiastic, have a hands-on approach, and a keen eye for detail. Excellent timekeeping and a strong interest in the outdoor industry are essential.



Why Join Us?


At Mountain Warehouse, we pride ourselves on developing our team members, offering opportunities for growth and progression. You will benefit from a dynamic and supportive environment, with access to training and development opportunities.



What We Offer



  • 50% Employee Discount across Mountain Warehouse and Animal
  • Monthly bonus and uniform allowance
  • 20 days annual leave, plus Bank Holidays, pro-rata to your contract
  • Auto-enrolment Pension scheme and Employee Referral Incentive
  • Employee Assistance Programme and Cycle to Work scheme


International Opportunities


As a global retailer, we have stores in Europe, North America, and Asia, offering opportunities for career advancement and international experiences.



Animal Brand


We acquired Animal in , re-launching the brand online and in selected stores. We are excited to have opened our first few stores, and we are looking for someone to help us grow and develop this brand.




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