Senior Collections Coordinator

3 weeks ago


Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time
About the Role

We are seeking a skilled and compassionate Collections Specialist to join our team at Arval BNP Paribas. As a Collections Specialist, you will play a critical role in helping customers manage their arrears and providing exceptional customer service.

Key Responsibilities
  • Ensure that any complaints, issues, or disputes are taken into account when customers are in arrears
  • Communicate complex matters with ease and simplicity
  • Support members of the team with calls and training
  • Process payments and direct debit instructions by email and over the phone
  • Review and update customer account records
  • Identify vulnerable customers and ensure we put the right support in place
  • Work with customers to assess affordability
  • Deal with escalated issues where required and manage complex scenarios
What We're Looking For

We're looking for someone who is compassionate, empathetic, and has a strong desire to help people. You should be able to demonstrate excellent written and verbal communication skills, good telephone manner, strong listening skills, and good IT skills. You should also be a team player with a can-do attitude.

The Package

We offer a competitive salary, bonus, and a comprehensive benefits package, including private medical cover, company pension, discounts on our products and services, and more. We're passionate about being a consciously inclusive employer and proud to be a Ban the Box employer.



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