Community Support Officer

6 days ago


West Bromwich, Sandwell, United Kingdom GreenSquare Group Full time
About the Role

We are seeking a skilled Community Support Officer to join our team in Birmingham. This is a fixed-term contract until October 2024.

The successful candidate will support our delivery work over the next round of Household Support funding from June onwards.

Key Responsibilities:
  • Support the coordination and completion of Household Support Fund applications via phone and community sessions.
  • Collaborate with community partners to identify outreach opportunities, set up and attend advice sessions.
  • Assist HSF Neighbourhood Hubs in processing expressions of interest and grant applications.
  • Work with Trusted Partners to deliver the Household Support Fund grant service.
  • Undertake grant communications and marketing, including helpline management.
  • Link grant applicants with wider support through signposting and Family Connect Forms – liaising directly with Early Help teams.
Requirements:

To be successful in this role, you will need excellent customer service experience and the ability to travel between community hubs and trusted partners across the locality. Occasional weekend and evening work may be required.

Specialist qualifications in personal finance, safeguarding, and/or GDPR are desirable but not essential. You will have a good general or technical education beyond GCSE level.

Benefits:

In recognition of your contributions, we offer a competitive benefits package, including annual holiday entitlement, a defined contribution pension scheme, trust-based flexible working, and access to an Employee Assistance Programme.

A non-contractual performance-related bonus scheme is also available. Further details will be provided upon joining.


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