Telephone Triage Specialist

3 weeks ago

Melrose, Scottish Borders, United Kingdom NHS National Services Scotland Full time
Job Summary

NHS National Services Scotland is seeking a skilled Call Agent to join our team. This part-time role requires 16-20 hours per week, with working hours split into 5-hour blocks over 3/4 days. A Friday shift will be required.

Responsibilities
  • Handle incoming calls and respond to patient inquiries
  • Process requests for information, prescriptions, and appointments
  • Perform administrative tasks, including data entry and record-keeping
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain a calm demeanor
  • IT literacy and proficiency in administrative software
Why Join Us?

We offer a competitive salary, holiday pay, and access to the NHS pension scheme. Our team is committed to delivering excellent patient care and we strive to create a positive and supportive work environment.

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