Call Handler

Part-time hours: 16-20 per week (Expected hours: 20 per week)

Salary: Dependant on Experience

Job Type: Part-time

We are looking for a highly competent and reliable person to join our team. Your primary role will be as a Call Handler working in the Medical Reception primarily at our Melrose site . The role will involve telephone triage and face to face encounters with patients and health professionals. You will also dealing with requests for information, processing prescription requests, booking appointments and a number of other administrative duties. While experience of working in a GP surgery would be an advantage , the job requires excellent communication skills , IT literacy and administrative ability. This job is best suited to a candidate who can remain calm in occasionally stressful situations. It is a varied job and requires the ability to multi task.

The post is for around 16-20 hours (plus holiday cover by arrangement) split into 5 hour blocks (8-1 pm, 11.30-4.30 pm or 1-6 pm depending on requirements of the practice) over 3/4 days. A Friday shift will be required. This work pattern is not negotiable. NHS pension offered.

Informal enquiries are welcome and should be directed to Sheena, Assistant Practice Manager. Job description available on request.

Applicants should email their CV with a covering letter to Sheena.borthwick@borders.scot.nhs.uk.

Closing Date: Monday 16th December 2024

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.