Medical Receptionist

NHS National Services Scotland is committed to delivering high-quality patient care and service excellence. We are seeking a skilled Call Agent to join our team and contribute to our mission.

This is a part-time role requiring 16-20 hours per week. The successful candidate will work flexible hours, including a Friday shift, and must be able to adapt to changing circumstances.

• Provide exceptional patient care and support through telephone triage and face-to-face interactions
• Process requests for information, prescriptions, and appointments
• Perform administrative tasks, including data entry and record-keeping

• Excellent communication and interpersonal skills
• Ability to work under pressure and maintain a calm demeanor
• IT literacy and proficiency in administrative software

We provide a competitive salary, holiday pay, and access to the NHS pension scheme. Our team is committed to delivering excellent patient care and we strive to create a positive and supportive work environment.