Dynamic Team Manager
4 weeks ago
Salary: £12.22 per hour
Job OverviewAt SSP Group, we are the Global food travel experts, offering a diverse range of delicious options for customers on-the-go.
We work with over 500 brands, from our own creations like Upper Crust, Millie's Cookies, and Café Local to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
About the RoleThis is an exciting opportunity to join our dynamic team as a valued Duty Manager, where every day brings new challenges in a fast-paced environment.
You will be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations.
The ideal candidate will have at least 1 year experience working as a supervisor in hospitality or retail role.
- Create a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support colleagues, maintaining a safe working and dining environment while being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing unit opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Foster operational efficiency, staying informed about unit performance, championing improvements, and simplifying operations.
- Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity, and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
As a valued member of our team, you'll enjoy a range of benefits, including:
- 75% discount on meals while on shift.
- Employee Discounts: Enjoy up to 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&Cs apply).
- An App providing shopping discounts, GP appointments, 24/7 help line, financial, and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we promote work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance skills and advance your career.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP Group, with various networks supporting employees, such as LGBTQ+, Women's Network, Neurodiversity, and Disability.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.
We are proud to be an equal opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.
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