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CRM Data Analyst

2 months ago

AshtonunderLyne, Tameside, United Kingdom SAMSUNG Full time

Position Summary

Samsung Electronics Display is seeking a skilled CRM Analyst to join our team in Europe. As a key member of our organization, you will play a crucial role in analyzing customer data and interactions to drive actionable insights that enhance our customer relationships and maximize business value.

Key Responsibilities

As a CRM Analyst, your primary duties and responsibilities will include:

  • Analyzing reseller behavior and preferences by examining demographics, purchasing trends, product usage data, spending habits, loyalty metrics, and other relevant factors.
  • Assisting the CRM Operations Manager in maintaining the portal by uploading content and providing close support to the European subsidiary to ensure portal activity.
  • Enhancing the partner portal by evaluating user interactions and generating regular reports for team review, facilitating collaborative efforts to enhance portal functionality and user experience.

Requirements

To be successful in this role, you will possess the following skills and attributes:

  • Good understanding of CRM systems and management skills, preferably Salesforce.
  • Strong analytical skills.
  • Strong database management skills.
  • Familiarity with Microsoft Office including Access and Excel.
  • Ability to problem solve and ownership of a project.
  • Ability to work well in groups.
  • Ability to multitask.

What We Offer

Samsung offers a range of benefits to its employees, including:

  • Hybrid working (3 days office & 2 days at home).
  • Bonus Scheme.
  • Pension contribution.
  • 3 x volunteering days each year.
  • Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday.
  • Access to staff sales discounts on a wide range of Samsung products.
  • Access to discount shopping portal.

Equal Opportunities Employer

Samsung is an equal-opportunity employer and values diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.