Head of Retail Operations
3 weeks ago
Job Summary:
The Head of Retail will be responsible for developing and executing retail strategies to maximize sales, profitability, and market share for the company's brick-and-mortar stores. This role will oversee retail operations, drive customer experience initiatives, and ensure that the stores reflect the company's values and premium positioning.
Key Responsibilities:
- Develop and implement comprehensive retail strategies aligned with the company's overall business objectives.
- Identify growth opportunities in existing and new markets to expand the retail footprint.
- Manage merchandising and its KPIs, such as sell-through rate and sales per square meter.
- Set and achieve sales targets, KPIs, and profitability goals for retail operations.
- Analyze sales data and market trends to make informed business decisions and adjustments to strategies.
- Oversee day-to-day retail operations, including inventory management, visual merchandising, and store layout.
- Ensure operational excellence and compliance with company policies and standards.
- Enhance the customer journey by implementing best practices in customer service and engagement.
- Foster a customer-centric culture within the retail team.
- Lead, mentor, and develop the retail team, including store managers and sales associates.
- Promote a positive and collaborative work environment that encourages high performance.
- Prepare and manage retail budgets, forecasts, and financial reports.
- Optimize cost control measures to maximize profitability.
- Identify and evaluate potential locations for new store openings.
- Develop and execute plans for entering new retail markets.
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Head of Retail Operations
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