Head of Retail Operations

2 weeks ago

Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

Job Title: Head of Retail

Company: House of Fashion Associates Ltd

Location: London

Job Type: Permanent

Salary: £60,000 - £80,000 Per Annum

Job Description:

Job Summary:

The Head of Retail will be responsible for developing and executing retail strategies to maximize sales, profitability, and market share for the company's brick-and-mortar stores. This role will oversee retail operations, drive customer experience initiatives, and ensure that stores reflect the company's values and premium positioning.

Key Responsibilities:

Strategic Planning:

  • Develop and implement comprehensive retail strategies aligned with the company's overall business objectives.
  • Identify growth opportunities in existing and new markets to expand the retail footprint.
  • Manage merchandising and its KPIs, such as sell-through rate and sales per square meter.

Sales and Profitability:

  • Set and achieve sales targets, KPIs, and profitability goals for retail operations.
  • Analyze sales data and market trends to make informed business decisions and adjustments to strategies.

Retail Operations:

  • Oversee day-to-day retail operations, including inventory management, visual merchandising, and store layout.
  • Ensure operational excellence and compliance with company policies and standards.

Customer Experience:

  • Enhance the customer journey by implementing best practices in customer service and engagement.
  • Foster a customer-centric culture within the retail team.

Team Leadership:

  • Lead, mentor, and develop the retail team, including store managers and sales associates.
  • Promote a positive and collaborative work environment that encourages high performance.

Financial Management:

  • Prepare and manage retail budgets, forecasts, and financial reports.
  • Optimize cost control measures to maximize profitability.

Market Expansion:

  • Identify and evaluate potential locations for new store openings.
  • Develop and execute plans for entering new retail markets.

Requirements:

The ideal candidate will have a strong background in retail operations, sales, and marketing, with a proven track record of driving business growth and improving customer experience. They will be a strategic thinker, with excellent communication and leadership skills, and the ability to work effectively in a fast-paced environment.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about retail and customer experience, we encourage you to apply for this exciting opportunity.

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