Director of Retail Operations

1 month ago


Stockport, Stockport, United Kingdom Dobbies Garden Centres Ltd Full time

Company Overview: Dobbies Garden Centres Ltd is the UK's largest garden centre retailer, with a rich history dating back to 1865. Our passion for gardens and plants drives us to provide an exceptional customer experience across our stores.

Salary: We offer a competitive salary in line with industry standards, estimated to be around £45,000 - £60,000 per annum, depending on location and experience.

Job Description: As our Director of Retail Operations, you will play a key role in delivering outstanding customer service and driving sales across our stores. You will take full ownership of store management, ensuring everything is in place to meet commercial targets. This includes managing budgets, cost controls, and coaching your team to improve service levels.

Required Skills and Qualifications:

  • Retail management expertise with proven experience of leading multiple direct reports and their teams.
  • Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
  • Ability to identify training needs and effectively coach and train all levels to deliver a first-class customer experience.

Benefits:

  • Generous annual leave entitlement, allowing you to use your holidays when you want with limited statutory days off required.
  • Treat yourself with generous uncapped discount across our stores, including 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
  • Access to Wagestream, supporting your financial wellbeing by allowing you to access earnings ahead of pay day, save for the future, and receive financial advice.
  • Access to Retail Trust, providing confidential support, a virtual GP, free counselling service, and discounted retail rewards through our employee wellbeing platform.

Others: At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together. Our stores showcase a wide range of products, services, and concession partners, making every season, occasion, and style of garden possible.


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