Help Desk Professional
4 days ago
We are seeking a talented Junior Help Desk Engineer to join our team at Cantium Business Solutions. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.
About Us
Cantium Business Solutions is a forward-thinking organization that provides tailored IT solutions to local government, education, and private sectors. Our focus on insight and collaboration ensures that we remain connected to our clients' business needs and challenges.
What We Offer:
- A competitive salary of £26,000-£31,000 per annum
- 25 days of annual leave, plus bank holidays
- An additional day off at Christmas
- Access to a generous discount scheme
- Life assurance coverage
- Health cash plan initiative
- Company-wide events
Key Responsibilities:
- Respond to support requests via various channels
- Stay up-to-date with the latest technology trends and developments
- Facilitate effective communication between users and service providers
- Document incidents and monitor progress
Requirements:
- Foundation in IT infrastructure, including hardware, databases, operating systems, and local area networks
- Experience with Windows server environments, Microsoft cloud solutions, and storage, backup, and virtualization architecture
- Excellent communication and problem-solving skills
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