Lead Service Desk Coordinator

7 months ago


Kings Langley, United Kingdom glassaftercare Ltd Full time

Job Opportunity at Open Entrances: Lead Service Desk Coordinator - Construction Industry

Are you a dynamic and highly organized professional with a passion for delivering exceptional service in the UK construction industry? Open Entrances is actively seeking a Lead Service Desk Coordinator to lead our team in Watford.

About Open Entrances:
Committed to excellence in the UK construction sector, Open Entrances is searching for a Lead Service Desk Coordinator to take charge of ensuring superior service delivery. This pivotal role involves overseeing maintenance contracts and championing seamless communication between clients and our technical team.

Key Responsibilities:
Lead Service Desk Coordination:
Act as the primary point of contact between clients and the service desk team.

Ensure a swift and effective response to inquiries and service requests.

Maintain meticulous records of service desk activities and resolutions.

Lead Technical Support Coordination:
Provide essential administrative leadership to the technical team.

Coordinate and optimize resources for client projects, ensuring flawless execution.

Lead Service and Maintenance Contract Management:
Take the lead in creating and managing service and maintenance contracts.

Proactively monitor contract renewals and identify opportunities for upselling to enhance client relationships.

Qualifications:
Degree in Sales, Business Administration, Service Management, or a related field.

Proven experience in a lead role within service desk coordination, ideally in the UK construction industry.

Exceptional organizational and multitasking skills.

Outstanding communication and interpersonal abilities.

Proficient in Microsoft Office Suite; familiarity with CRM systems is advantageous.

Why Join Open Entrances:
Competitive salary based on experience.

Opportunity to lead and make a significant impact on a successful and growing team.

How to Apply:
**Salary**: From £40,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kings Langley, Hertfordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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