Healthcare Operations Coordinator
3 days ago
Norfolk Community Health and Care NHS Trust is seeking an enthusiastic individual to undertake the role of safe and efficient allocation of patient visits in our Urgent Community Response and Virtual Ward Hub.
The hub operates 7 days a week, including bank holidays between the hours of 8am and 8pm. There may be a requirement to work some weekends and bank holidays.
Main Responsibilities:
• To undertake a safe and efficient coordination of patient appointments for the Urgent Community Response and Virtual Ward following set processes while utilizing relevant data to include geography, skill mix, and staffing levels.
• To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.
• To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.
Required Qualifications:
• GCSE grade C or above, or equivalent in English and Maths
• NVQ 3 Business Administration or equivalent experience
• RSA II or equivalent Typing Qualification
Estimated Salary: £28,000 - £35,000 per annum depending on experience.
This is a challenging yet rewarding role that requires excellent organizational skills, attention to detail, and effective communication skills.
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