Hotel Night Manager

6 days ago


Gloucester, Gloucestershire, United Kingdom Aimbridge Full time
Ambitious Hospitality Professionals Wanted

Aimbridge Hospitality EMEA is a leading hospitality company, overseeing a vast portfolio of hotels and resorts worldwide. We partner with renowned brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels.

Benefits and Perks
  • Hotel discounts across our portfolio, including staff rates and up to 50% off food, beverage, and spa services
  • Wagestream: access up to 40% of earned pay and set automatic savings for financial wellbeing
  • 24/7 employee assistance program
  • Competitive starting salary above the national minimum wage

As a Night Manager at the Mercure Gloucester, Bowden Hall Hotel, you will be responsible for ensuring the safety and security of guests and staff during night shifts. You will also serve as an ambassador, delivering exceptional service to all guests. Key responsibilities include:

Key Responsibilities
  • Conducting a minimum of 2 security checks per shift, focusing on fire safety and overall building security
  • Performing the nightly audit to close the day's business and collaborating with the accounts team for accuracy
  • Recruiting, training, and developing the Night team to provide an outstanding guest experience

To succeed in this role, you will need:

Requirements
  • Experience in a similar managerial night auditor role with knowledge of Front Office management systems like Opera
  • Previous Front Office experience in a supervisory/management capacity in a mid-scale or luxury property
  • Strong customer service and computer skills
  • Familiarity with the local area

Please note that this role involves working 5 night shifts out of 7 on a rota basis, including weekends, with typical shifts from 10:30pm to 7am.


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