Hotel Night Manager

6 days ago


Gloucester, Gloucestershire, United Kingdom Mercure Gloucester, Bowden Hall Hotel Full time
Join Our Team as a Night Manager at Mercure Gloucester, Bowden Hall Hotel

We are seeking a highly skilled and experienced Night Manager to join our team at Mercure Gloucester, Bowden Hall Hotel. As a Night Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night.

Key Responsibilities:
  • Conduct regular security checks to ensure the hotel's safety and security protocols are being followed.
  • Manage the Night team to ensure exceptional guest service and a smooth operation of the hotel.
  • Recruit, train, and develop the Night team to meet the hotel's standards.
  • Liaise with the accounts team to ensure accuracy and efficiency in the hotel's financial operations.
  • Conduct nightly audits to close the day's business and identify areas for improvement.
Requirements:
  • Previous experience in a similar managerial night auditor role with knowledge of Front Office management systems such as Opera.
  • Previous Front Office experience in a supervisory/management capacity in a Mid-scale or Luxury property.
  • Previous customer service and general computer experience.
  • Ability to display knowledge of the local area.
What We Offer:
  • Competitive starting salary above NMW.
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food, beverage, and spa.
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme.

We are looking for a motivated and experienced individual who can lead our Night team to deliver exceptional guest service and a smooth operation of the hotel. If you have a passion for hospitality and a strong background in Front Office management, we encourage you to apply for this exciting opportunity.


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