Customer Service Representative

4 days ago

Watford, Hertfordshire, United Kingdom Watford Community Housing Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service Team as a Customer Service Representative. As the face and voice of Watford Community Housing, you will play a crucial role in delivering exceptional customer experiences and exceeding customer needs.

Key Responsibilities
  • Customer Service: Provide high-quality customer service to residents, responding to queries and resolving issues in a professional and empathetic manner.
  • Communication: Utilize excellent verbal and written communication skills to interact with customers, colleagues, and other stakeholders.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a timely and effective manner.
  • Record Keeping: Maintain accurate and up-to-date customer records in our CRM system.
  • Team Collaboration: Work effectively with colleagues to achieve team goals and objectives.
Requirements
  • Experience: At least 2 years' experience in customer service or a related field.
  • Qualifications: Qualifications in customer service or customer care.
  • DBS Check: Ability to maintain a satisfactory basic level DBS check.
What We Offer

We offer a range of benefits, including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, and access to a comprehensive employee rewards scheme.

How We Work

We take a blended approach to working, offering flexibility and autonomy to our colleagues. With digital technology at the heart of our work, we empower our teams and individuals to decide the best way to meet the needs of their role.

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