Communications Officer

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

About the Role

We are seeking a skilled Communications Officer to join our Patient Transport Dispatch Team at North East Ambulance Service NHS Foundation Trust.

As a key member of our control room team, you will be responsible for the effective deployment of our vehicles to non-emergency calls across the Trust area.

You will work closely with our Scheduled Care ambulance control and operational staff to ensure seamless communication and efficient journey planning.

Main Responsibilities

  • Act as a liaison between our Scheduled Care ambulance control and operational staff
  • Work within a team to plan and schedule journeys, ensuring maximum utilisation of resources
  • Operate radio and telephone equipment to maintain excellent communication with operational staff and control
  • Record patient information onto our bespoke bookings system
  • Liaise with medical and non-medical staff to ensure accurate patient details

About Us

We employ 3,500 staff across 63 locations, serving a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees. Our mission is to provide safe, effective, and responsive care for all.

We value diversity and welcome applications from individuals from all backgrounds. We are committed to delivering on our aims in relation to diversity and inclusion, and we assess ourselves against various frameworks.

Requirements

  • 3 GCSEs grade C and above, including English and Mathematics, or equivalent experience
  • Geographical knowledge of the Trust area
  • Basic knowledge of medical and patient requirements

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.



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