Senior IT Support Specialist

1 month ago


Leicester, Leicester, United Kingdom Ascent People Ltd Full time
3rd Line IT Support Engineer – MSP

Location: East Midlands
Industry: IT
Salary: £45,000 per annum + Pension, 25 days holiday

We are seeking a Senior IT Support Specialist to join our team as a 3rd Line IT Support Engineer with a UK MSP. The ideal candidate will have experience working with Windows Server & Virtualisation, and be comfortable working on the design of new implementations & projects as well as BAU.

Responsibilities:

  1. Technical expertise in Windows server, Hyper V, Office 365, Networking, Firewalls
  2. Focus on delivering excellent customer service and experience
  3. Build strong relationships with internal/external stakeholders
  4. Asset Management of hardware and software
  5. Design, Build and deployment of server architecture with supporting documentation in line with company standards
  6. Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
  7. Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
  8. Building strong partnership relationships with customers
  9. Be a point of escalation for support calls

Apart from a strong technical aptitude, personality, and motivation are equally important.

Salary & Benefits: Up to £45,000, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Predominantly office based.



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