Software Support Specialist
1 month ago
Software Support Specialist
We are seeking a skilled Software Support Specialist to join our team. The ideal candidate will have experience in software support, call logging, and dealing with 1st-3rd line software support issues.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Resolve software issues and escalate complex problems to senior engineers
- Collaborate with cross-functional teams to improve software quality and customer satisfaction
- Stay up-to-date with software updates and new technologies
Requirements:
- Previous experience in software support or a related field
- Strong technical skills and ability to learn new software quickly
- Excellent communication and problem-solving skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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