Software Support Specialist

1 month ago


Leicester, Leicester, United Kingdom Ascent People Ltd Full time

Software Support Specialist

We are seeking a skilled Software Support Specialist to join our team. The ideal candidate will have experience in software support, call logging, and dealing with 1st-3rd line software support issues.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Resolve software issues and escalate complex problems to senior engineers
  • Collaborate with cross-functional teams to improve software quality and customer satisfaction
  • Stay up-to-date with software updates and new technologies

Requirements:

  • Previous experience in software support or a related field
  • Strong technical skills and ability to learn new software quickly
  • Excellent communication and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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