Technical Support Specialist
3 weeks ago
About the Job:
We are seeking a Technical Support Analyst to join our Helpdesk team. As a key member of our team, you will be responsible for providing first-line technical support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop.
- Assist the Professional Services teams with remote upgrades, implementations, and updates to the internal knowledge base.
- Promote and maintain a high-quality, professional service-oriented company image among clients.
Requirements:
- Previous experience in an IT support role, ideally supporting software applications.
- An IT-based degree and/or MCP qualification would be an advantage.
- Excellent desktop support knowledge and good technical understanding of basic IT systems, including databases and networks.
- Proficiency in Microsoft Office applications.
About Us:
MCR Systems Ltd, a leading provider of EPOS Systems integration, is seeking a Technical Support Analyst to join our team. As a company, we are committed to providing the highest quality products, installation, customer training, and support services.
Why Join Us:
As a Technical Support Analyst at MCR Systems, you will have the opportunity to work with the latest technologies and be part of a highly successful and expanding business.
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