Senior Technical Support Specialist
5 days ago
About the Role:
We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Recra Consulting. In this role, you will be responsible for providing technical support and service to our clients, ensuring timely resolution of issues and delivering exceptional customer experience.
Key Responsibilities:
- Providing onsite technical support and service to customers, resolving complex technical issues efficiently;
- Installing, repairing, and maintaining equipment, including troubleshooting electrical and mechanical components;
- Conducting equipment tests and performance evaluations to ensure optimal functionality;
- Collaborating with cross-functional teams to resolve technical problems and improve overall service delivery;
- Documenting service activities, including detailed reports and relevant customer interactions;
- Delivering exceptional customer service, addressing inquiries and concerns in a professional manner;
- Working overtime and staying overnight as needed to meet workload demands.
Requirements:
- 70/30 Electrical Bias qualification;
- In-depth knowledge and experience in electrical, electronics, PLC (Siemens S5/S7) systems, mechanical, hydraulics, and pneumatics;
- Strong technical background with experience in equipment installation, repair, and maintenance;
- Solid problem-solving skills, with the ability to analyze and diagnose technical issues efficiently;
- Excellent communication and interpersonal skills, with a customer-focused approach;
- Ability to work independently and adapt to different environments and challenges;
- Valid driver's license and willingness to travel to customer sites as required.
Benefits:
- Competitive salary ranging from £40,000 to £60,000 per annum, depending on experience;
- Overtime paid at a rate of time and a third after 40 hours;
- Performance-related pay structure to reward your hard work and achievements;
- Training and development opportunities to enhance your skills and knowledge;
- Supportive and collaborative work environment;
- Opportunity for career growth and advancement;
- Daily travel expenses covered;
- Company-provided van for work-related purposes;
- Fuel card provided for convenient fuel purchases;
- Company credit card available for approved business expenses;
- Generous holiday entitlement of 23 to 24 days, ensuring well-deserved time off.
About Us:
At Recra Consulting, we have a drive and passion to establish and build long-lasting relationships. We commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Our client relationships are built on honesty, transparency, and dedication, and we engage with candidates and clients to ensure a congenial connection.
Estimated Salary: £50,000 - £55,000 per annum based on location and experience.
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