Retail Store Operations Manager

2 weeks ago


Castle Donington, Leicestershire, United Kingdom ScS - Sofa Carpet Specialist Full time

We are seeking an experienced Retail Store Operations Manager to join our team in Leicester. This is a full-time position with a basic salary of £45,000 and a realistic OTE of £55,000 per year.

Job Description

The successful candidate will be responsible for driving store performance and leading the sales team in the absence of the Store Manager. Key responsibilities include:

  • Leading by example and role modelling company values and behaviours to inspire the team to perform at their best
  • Coaching and developing colleagues' performance through regular performance reviews
  • Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
  • Supporting the recruitment, onboarding, management, and development of the team
  • Driving performance, delivering targets, KPIs, and maximising sales opportunities in line with the store business plan and business priorities

Key qualities we are looking for in the ideal candidate include:

  • Enthusiasm and passion to drive the business forward and personally succeed
  • Customer focus with a passion for delivering first-class customer service
  • Excellent communication and interpersonal skills
  • Ability to drive performance and manage difficult conversations when needed
  • A desire to learn, grow, and progress

We offer a competitive benefits package, including:

  • Basic salary of £45,000 with a realistic OTE of £55,000 per year
  • Competitions and incentives
  • 20 days' holidays including bank holidays
  • Employee benefits platform
  • Colleague Discount
  • Career progression
  • Long service awards
  • Enhanced Maternity, Paternity, and Adoption Leave
  • Access to our dedicated Employee Assistance Programme
  • Medicash – low-cost health plans
  • Virtual GP – Access to a GP service 24/7


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