Retail Store Operations Manager
2 weeks ago
We are seeking an experienced Retail Store Operations Manager to join our team in Leicester. This is a full-time position with a basic salary of £45,000 and a realistic OTE of £55,000 per year.
Job DescriptionThe successful candidate will be responsible for driving store performance and leading the sales team in the absence of the Store Manager. Key responsibilities include:
- Leading by example and role modelling company values and behaviours to inspire the team to perform at their best
- Coaching and developing colleagues' performance through regular performance reviews
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management, and development of the team
- Driving performance, delivering targets, KPIs, and maximising sales opportunities in line with the store business plan and business priorities
Key qualities we are looking for in the ideal candidate include:
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first-class customer service
- Excellent communication and interpersonal skills
- Ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow, and progress
We offer a competitive benefits package, including:
- Basic salary of £45,000 with a realistic OTE of £55,000 per year
- Competitions and incentives
- 20 days' holidays including bank holidays
- Employee benefits platform
- Colleague Discount
- Career progression
- Long service awards
- Enhanced Maternity, Paternity, and Adoption Leave
- Access to our dedicated Employee Assistance Programme
- Medicash – low-cost health plans
- Virtual GP – Access to a GP service 24/7
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