HR Services Administrator

1 week ago

Guildford, Surrey, United Kingdom NHS Full time

We are seeking an HR Services Administrator to join our team in providing a customer-focused HR transactional service to employees and managers. As a key member of our HR Services Team, you will be responsible for triaging and responding to enquiries, forwarding requests and details to other teams as appropriate, ensuring that staff receive a timely and accurate response.

The role involves a wide range of HR transactional activities for staff from Day 1 of their employment, including the input of new starter details to ESR, processing contract amendments, DBS re-checks, follow-up of Right to Work and Visas for existing staff, issuing certificates of employment, and providing staff benefit information.

We are looking for a team player with excellent planning and organisational skills, who is proactive, motivated, and has excellent communication and customer service skills. Previous HR or NHS experience with knowledge of ESR is an advantage, although training will be given.

The successful candidate will have a good understanding of HR principles and practices, as well as excellent IT skills with an intermediate level knowledge of Microsoft Office Suite packages. If you are interested in working in a fast-paced HR environment with a broad range of activities, then this role is for you.

Main Duties of the Job
  • Act as the first point of contact for a wide range of queries from employees, Trust managers, and other HR colleagues.
  • Liaise with members of staff, external organisations, and members of the public to respond to operational HR enquiries and provide a professional HR transactional service.
  • Check that new starter files from Resourcing contain the requisite information in line with the Trust's Pre-employment & Employment Checks policy and flag any incorrect or missing information to the Resourcing Team to rectify prior to completion on ESR.
About Us

Royal Surrey is a compassionate and collaborative acute and community Trust, providing joined-up care by bridging the gap between hospital and community services alongside regional specialist cancer care.

We are clinically led and committed to developing and advancing your career. The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Job Responsibilities
  • Act as the first HR contact for employees, ex-employees, and managers, triaging and responding to enquiries as required.
  • Undertake a varied and wide range of HR transactional activities for staff from Day 1 of their employment.
  • Ensure appropriate ID documentation is on ESR and associate or create requests for smartcards via the NHS Spine for new starters, bank returners, retirees, and honorary contracts.
  • Provide first-line advice on Agenda for Change terms and conditions of service, forwarding and/or escalating to the HR Business Partner team or other colleagues as appropriate.
  • Monitor employees on fixed-term contracts and liaise with Trust managers to ensure that appropriate contractual changes are made in a timely manner to avoid under- or over-payments.
Person Specification
  • 5 GCSE's or equivalent at grade A*-C including Maths and English.
  • NVQ 3 in Customer Service/Business Administration or equivalent work experience.
  • Certificate in HR Practice.
Knowledge and Experience
  • Intermediate level knowledge of Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint.
  • Experience of working in an administrative role.
  • Knowledge of Information systems such as HealthRoster, BankStaff, and ESR.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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