Senior Product Manager
1 month ago
We're a not-for-profit organisation dedicated to making the future-saving experience simple for our members. Our commitment to fairness and simplicity drives everything we do.
Imagine a financial adventure where everyone's a winner, fueled by exceptional service and brought to life by our talented team.
We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to thrive and be their best self.
Job SummaryThis 12-month fixed-term contract is a fantastic opportunity to lead our team of Product Managers and Product Communications Managers in delivering continuous improvement across all customer journeys.
You'll work closely with the Head of Pension Proposition to drive commercial value and better outcomes for our members.
Key Responsibilities- Develop and maintain a plan of customer journey reviews to ensure Product Managers meet key targets and timescales.
- Measure and report the benefits identified and realised through Product Management activity.
- Develop team templates and processes to ensure consistency and quality.
- Ensure the team delivers high-quality standards around pension content, impact assessment, and change initiatives.
- Expertise in documenting and improving customer journeys.
- Deep understanding of customer needs through direct exposure, research, data, and insight.
- A balanced internal and external perspective to improve and assess our processes.
- Management experience.
- Generous pension contributions with an employer contribution of up to 14%.
- Real living wage.
- 25 days starting annual leave allowance (rising with service) plus your birthday off.
- Onsite parking.
- Income protection, critical illness cover, and death in service insurance.
- Work from abroad policy.
- Employee healthcare.
- Parental and adoption leave.
- Learning and development opportunities.
- Travel season ticket loans.
- Subsidised restaurant.
- Volunteering days and charity payroll giving.
- Onsite gym.
- Ride-to-Work scheme.
- Social clubs and events.
We're committed to treating all our people equally and enabling them to perform at their best. We're a disability committed employer and welcome applications from candidates with disabilities.
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