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Administrative Assistant
2 months ago
About Chubb Fire & Security Group
We are a leading provider of security systems, equipment, and services, with a global presence and a commitment to innovation and customer satisfaction.
Job Summary
We are seeking an experienced Administrator to join our team in Fareham/Whiteley. As an Administrator, you will provide administrative support to ensure the smooth and effective running of the branch, working closely with the Operations Manager and General Manager to provide exceptional customer service.
Key Responsibilities
- Organise and input engineer timesheet information on a weekly basis, ensuring accuracy and adherence to set timescales and processes.
- Communicate with customers, engineers, and the customer service centre regarding installation projects and service calls.
- Maintain customer job files, ensuring all necessary information is accurately recorded and readily available.
- Clear cancelled jobs and database amendments.
- Assist with the production of engineer routine maintenance lists/logs and report on progress.
- Support the Operations Manager with installation planning and management of work in hand.
- Take calls from engineers, customers, and colleagues to assist in resolving issues or concerns.
Requirements
- Previous administrative/customer service experience.
- Experience dealing with customer disputes (ideally).
- Solid IT literacy skills, with proficiency in multiple systems, including in-house portals and Microsoft systems.
- Natural communication skills, with the ability to build rapport with colleagues.
- Proactive and able to prioritise workloads and multitask effectively.
- Highly organised, with the ability to work to deadlines.
What We Offer
- Up to £24,000 per annum.
- 25 days holiday, plus bank holidays.
- Free onsite parking.
- Cycle to Work Scheme.
- Employee Referral Scheme (£1000).
- Company Pension Scheme.
- Life Assurance (4 x Basic Salary).
- Employee Scholarship Scheme.
- A Central Benefits Platform offering a wide range of discounts.
- Health & Wellbeing Resources.
- Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence.