Service Delivery Excellence Lead

4 days ago


Luton, Luton, United Kingdom easyJet Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Overseeing IT service management processes across platforms, including Incident & Major Management, Problem Management, Service Continuity, Design, and Transition, Change and Capacity Management, Service Catalogue and Knowledge Management & Configuration Management.
  • Managing asset, patch compliance, and disaster recovery planning to ensure platform integrity and compliance.
  • Aligning service integration strategies with platform objectives and assessing service delivery issues.
  • Ensuring smooth service transitions and monitoring the value delivered by platform processes.


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