Veterinary Customer Service Representative
2 days ago
Welcome to our team at Ad Warrior We are a dynamic and growing company, and we are looking for a highly motivated Customer Service Representative to join our animal health customer service team. As a key member of our team, you will be responsible for providing excellent customer service to our clients, ensuring their needs are met, and exceeding their expectations.
About the Job:
As a Customer Service Representative, you will be the first point of contact for our customers via our careline. You will respond to customer inquiries, resolve issues, and provide solutions to our customers' problems. Working in collaboration with our team of vets, you will provide support for technical and quality enquiries related to our product portfolio and associated services.
Key Responsibilities:
* Respond to customer inquiries via phone, email, or other communication channels
* Resolve customer complaints and concerns in a professional and timely manner
* Collaborate with our team of vets to provide technical support to customers on our product portfolio and associated services
* Execute timely and accurate administration, including sales order processing, order acknowledgements, invoicing, raising credits, debits, and resolving customer enquiries
* Attend and participate in product launches, congresses, and commercial meetings where relevant
What We Offer:
* A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth
* Work as part of our ambitious and dedicated customer service team
* Enjoy hybrid working that ensures the perfect work-life balance
* Work in a stunning rural business park, complete with gym facilities, walking and running trails, and on-site café
* Estimated salary: £28,000 - £35,000 per annum (dependent on experience)
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Towcester, Northamptonshire, United Kingdom Ad Warrior Ltd Full timeAbout the RoleWe are looking for a highly skilled Veterinary Technical Customer Service Representative to join our dynamic team in Towcester. As a key member of our Customer Service Centre, you will be responsible for providing exceptional support and expertise to customers, helping them to get the most out of our products and services.This is an exciting...
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