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Host - Experience the Art of Exceptional Service

1 month ago

London, Greater London, United Kingdom RAFFLES Full time
About the Role

As a Host at Raffles London at the OWO, you will be responsible for creating a warm and welcoming atmosphere for our guests. Your exceptional service skills and attention to detail will ensure that every guest feels valued and cared for.

Key Responsibilities:
  • Manage guest queries in a timely and efficient manner, providing solutions and information with a smile.
  • Stay up-to-date with menu offerings and systems, ensuring that every guest receives the best possible experience.
  • Follow correct reporting procedures to resolve any issues that may arise, ensuring that our guests receive the highest level of service.
  • Maintain a clean and professional appearance, adhering to our grooming standards and uniform dress code.
  • Assist guests with seating arrangements, ensuring that every table is filled with a warm and welcoming smile.
  • Orient guests to our restaurant, providing information about our brand, concept, and menu offerings.
  • Comply with all health and safety regulations, ensuring that our guests and colleagues are safe and secure.
  • Commit to sustainable practices, reducing waste and promoting environmentally friendly habits.
  • Perform other duties as required, working collaboratively with your colleagues to deliver exceptional service.

About You

We are looking for a Host who embodies our Raffles values: Be You, Be Kind, Be Happy, Be Confident, and Have Your Purpose. If you have a passion for delivering exceptional service, a positive attitude, and a commitment to excellence, we want to hear from you.

As a Host at Raffles, you will benefit from a range of rewards and benefits, including 28 days' holiday, staff meals, and free dry cleaning. You will also have access to our employee assistance program, including virtual GP and financial advice. And, of course, you will be part of a team that values your contributions and recognizes your achievements.