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Experience Host and Sales Ambassador

2 months ago

London, Greater London, United Kingdom The Standard Hotel Full time

We're looking for a charismatic host who embodies our 'Anything but Standard' ethos to join our growing Reservations team at The Standard Hotel in London.

As an Experience Host and Sales Ambassador, you will be the face of our hotel, providing exceptional guest experiences and promoting our unique brand of hospitality. With a passion for delivering outstanding service and a natural affinity for our brand, you will connect with guests over the phone or via email to understand their needs and provide personalized recommendations for our rooms, restaurants, and bars.

Your role will involve working closely with our operations team to ensure seamless communication and accurate recording of guest requests. You will also have the opportunity to identify future selling opportunities and create customized experiences that exceed our guests' expectations.

With competitive compensation and benefits, including meals on duty, uniform and laundry service, pension scheme, life assurance, medical assistance, employee assistance programme, discounts platform, worldwide travel discounts, employee and family rates across all properties, tuition aid scheme, subsidised training, season ticket loan, bike 2 work scheme, and social committee activities, we offer a comprehensive package that supports your personal and professional growth.

In this role, you will earn approximately £15.95 per hour, equivalent to £32,400 per year, based on a 40-hour workweek. We are committed to providing a positive and inclusive work environment, defined by our richness of personality, diversity of background, and lifestyle.

To succeed in this role, you will need excellent communication skills, a customer-focused mindset, and a strong understanding of our unique brand and values. If you have a passion for delivering exceptional guest experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply.