Customer Experience Advocate
3 weeks ago
Job Description
">We are seeking a highly skilled and experienced Student Support Assistant to join our team at Randstad Education. As a key member of our support staff, you will play a crucial role in ensuring the satisfaction of our customers by providing timely and professional assistance with product inquiries, resolving issues, and delivering exceptional customer experiences.
Responsibilities:
- Assist customers with product inquiries, providing accurate and helpful information to ensure their needs are met.
- Resolve customer complaints in a fair and efficient way, escalating issues as necessary to ensure optimal outcomes.
- Collaborate with internal teams to improve customer experience, leveraging your expertise to inform process improvements and drive business results.
- Analyze customer feedback to identify areas for improvement, using data-driven insights to inform strategic decisions and drive business success.
Requirements:
- Bachelor's degree in a relevant field (e.g., education, business, communications).
- 1-2 years of experience in a related role, preferably in an educational or customer-facing environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
Salary and Benefits:
Our competitive salary range is $50,000 - $65,000 per annum, depending on experience, plus benefits and opportunities for career advancement.
About Us:
Randstad Education is a leading provider of staffing solutions in the education sector, dedicated to delivering exceptional service and outcomes for our clients and candidates alike. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction, and we're excited to welcome a talented and motivated individual like you to our team
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