Education Assistance Specialist

2 days ago


Lingfield, Surrey, United Kingdom Randstad Education Full time

Job Summary

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As a Student Support Assistant with Randstad Education, you will be responsible for maintaining and improving customer satisfaction by assisting with product inquiries, resolving issues, and providing product information. This role requires strong communication and interpersonal skills, as well as the ability to analyze complex issues and develop effective solutions.

Key Responsibilities:

  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal teams to improve customer experience, leveraging your expertise to inform process improvements and drive business results.
  • Educate customers on product features and benefits, highlighting the value proposition of our offerings and driving sales growth.
  • Analyze customer feedback to identify areas for improvement, using data-driven insights to inform strategic decisions and drive business success.

Requirements:

  • Bachelor's degree in a relevant field (e.g., education, business, communications).
  • 1-2 years of experience in a related role, preferably in an educational or customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Compensation:

Our competitive salary range is $50,000 - $65,000 per annum, depending on experience, plus benefits and opportunities for career advancement.

About Us:

Randstad Education is a leading provider of staffing solutions in the education sector, dedicated to delivering exceptional service and outcomes for our clients and candidates alike. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction, and we're excited to welcome a talented and motivated individual like you to our team



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