Customer Service Representative

3 days ago


Lingfield, Surrey, United Kingdom Arnold Clark. Full time
About the Role

We are seeking a Customer Service Executive to join our team at Arnold Clark's Lingfield Click & Collect branch. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and making a real difference in people's lives.

As a Customer Service Executive, you will play a key part in introducing customers to their chosen cars and ensuring they have a memorable experience when collecting or selling their vehicle.

You will be working as part of a dynamic team, responsible for providing exceptional customer service, handling documentation, and arranging handovers. If you thrive in fast-paced environments and are committed to learning and development, this role is perfect for you.

Key Responsibilities
  • Completing handovers and purchases for our Click & Collect service
  • Preparing handovers for the day ahead
  • Arranging all documentation prior to handover
  • Encouraging customers to share their experiences on social media
  • Helping customers familiarise themselves with their new vehicles
Requirements
  • Full UK driving licence
  • Ability to work independently and problem-solve
  • Excellent communication and interpersonal skills
  • A thirst for knowledge and a willingness to learn
What We Offer
  • Competitive salary: £24,500 + performance-related bonus up to £6,720 per annum
  • 33 days annual leave
  • Flexible working hours
  • Generous employee discounts
  • Private health care and sick pay cover
  • Maternity and paternity packages


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