Student Support Professional
3 weeks ago
Job Overview
">We are seeking a highly motivated and detail-oriented Student Support Assistant to join our team at Randstad Education. As a key member of our support staff, you will play a crucial role in ensuring the satisfaction of our customers by providing timely and professional assistance with product inquiries, resolving issues, and delivering exceptional customer experiences.
Key Responsibilities:
- Respond to customer inquiries in a prompt and courteous manner, demonstrating excellent communication skills and a deep understanding of our products and services.
- Identify and resolve customer complaints in a fair and efficient way, escalating issues as necessary to ensure optimal outcomes.
- Educate customers on product features and benefits, highlighting the value proposition of our offerings and driving sales growth.
- Collaborate with internal teams to enhance customer experience, leveraging your expertise to inform process improvements and drive business results.
- Analyze customer feedback to identify areas for improvement, using data-driven insights to inform strategic decisions and drive business success.
Requirements:
- Bachelor's degree in a relevant field (e.g., education, business, communications).
- 1-2 years of experience in a related role, preferably in an educational or customer-facing environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
Benefits:
- Competitive salary: $50,000 - $65,000 per annum, depending on experience.
- Opportunities for career advancement and professional growth within the company.
- Flexible working hours and a dynamic work environment that supports work-life balance.
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
About Us:
Randstad Education is a leading provider of staffing solutions in the education sector, dedicated to delivering exceptional service and outcomes for our clients and candidates alike. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction, and we're excited to welcome a talented and motivated individual like you to our team
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