Reception and Administrative Staff Member
16 hours ago
About the Role
Cardiff University is seeking a highly professional and efficient reception/administration staff member to provide exceptional customer service in our multiple buildings. This role requires a friendly and approachable individual who can effectively communicate with students, external customers, and visitors.
Main Responsibilities
- Provide a high-quality reception service, including face-to-face, telephone, and email interactions.
- Maintain up-to-date knowledge of building facilities, locations, contacts, and services to provide accurate information to customers.
- Deal with routine enquiries, log information, and refer complex matters to relevant staff members.
- Process and distribute mail, ensure the reception area is well-presented, and maintain confidentiality at all times.
- Assist with conference and event administration, fire safety, and security issues.
- Carry out administrative tasks, establish relationships with key contacts, and contribute to team objectives.
Key Requirements
- Proven ability to communicate effectively with diverse groups.
- High standard of organisational and general administrative skills.
- Ability to identify problems, determine solutions, and maintain attention to detail.
- Experience of providing customer service in a corporate/hospitality environment.
- Basic numeracy and literacy skills.
- Ability to plan, prioritise, and organise workload within established timescales.
Benefits
- Flexible working hours, including occasional evenings and weekends.
- Opportunity to develop new skills and contribute to a dynamic team.
- A competitive salary range of £22,728 - £23,114 per annum.
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