Housing Operations Manager
4 weeks ago
Housing Operations Manager
Hyde is seeking a skilled Housing Operations Manager to oversee the effective operational management of housing services outsourced by a third party.
The successful candidate will be responsible for managing a team of 7 staff providing housing management services to residents of the Islington PFI contract.
Key Responsibilities:
- Manage a team of staff providing housing management services.
- Act as a point of contact for key stakeholders, including the local authority and other sub-contractors.
- Ensure a proactive, inclusive, customer-focused efficient service is delivered to all customers.
- Act as Hyde's expert in managing the Islington PFI housing management service, ensuring adherence to contractual obligations, service standards, and performance targets.
- Maintain positive tenant relationships, addressing concerns, resolving disputes, and ensuring a high level of customer satisfaction.
- Oversee tenancy management functions, including all locations, renewals, and terminations, ensuring compliance with tenancy agreements and legal requirements.
Requirements:
- Previous experience in housing.
- Previous experience of leading a team is desirable but not essential.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills.
Benefits:
- A fantastic pension.
- Life assurance.
- Great holidays.
- An award-winning flexible benefits package.
- Volunteering days.
Diversity and inclusion are integral to the Hyde Group, and we strive to build and nurture a culture where inclusivity is the norm and not an initiative.
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