Housing Operations Manager

4 weeks ago


London, Greater London, United Kingdom Daniel Owen Ltd Full time
Housing Operations Manager

At Daniel Owen Ltd, we are seeking a highly skilled Housing Operations Manager to join our team. As a key member of our housing operations team, you will be responsible for managing day-to-day housing operations, including tenancy management, rent collection, property inspections, and addressing tenant concerns.

Key Responsibilities:
  • Manage day-to-day housing operations, including tenancy management, rent collection, property inspections, and addressing tenant concerns.
  • Provide advice and support to tenants on housing-related matters, ensuring they understand their rights and responsibilities.
  • Handle tenancy agreements, allocations, and renewals, ensuring compliance with housing regulations and company policies.
  • Coordinate repairs and maintenance work, liaising with contractors and ensuring jobs are completed in a timely manner.
  • Address and resolve tenant complaints and issues promptly, maintaining a high standard of customer service.
  • Conduct regular property inspections to ensure health and safety standards are met.
  • Monitor rent arrears and work with tenants to develop payment plans or take appropriate action where necessary.
  • Work closely with other teams and external agencies to support vulnerable tenants and improve housing services.
  • Prepare reports and maintain accurate records of housing activities.

Skills and Experience Required:
  • Proven experience in a housing officer or similar role within the housing or property management sector.
  • Strong knowledge of housing legislation, tenancy law, and best practices in housing management.
  • Excellent communication and interpersonal skills to build strong relationships with tenants, colleagues, and external partners.


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